Privacy Policy

Safe In Your Hands Ltd customer privacy notice

Information Commissioners Office reg number ZC118503

Please review these terms and conditions carefully, as by using our website you agree to adhere to them.

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

Contact details

Telephone: 07788689111

Email: suewheeler@safeinyourhands.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and to deal with queries and complaints :

When you place an order and create an account with us on our website, we will ask you to provide certain personal information, for example: your name, email address, address and telephone number. Please note that we require this information to be able to process and fulfil your order or answer any questions.
Payment transaction details – Wix only retains the transaction details on our dashboard and all payment details are routed through Wix secure payment processors. These are tokenized so neither us nor Wix see the raw banking numbers
Website user information (including user journeys and cookie tracking)
If you use our WhatsApp service to communicate directly with us we may collect personal data such as name, email address and phone number. Our WhatsApp platform is provided by a third party, currently Smartarget.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our organisation and its service providers.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods and for dealing with queries and complaints are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

We collect information from you when you come on to the website and you fill in the information. The information you provide comes directly from you.

How long we keep information

We will keep your person information for 6 months, after that period we will delete it from our records.

Who we share information with

If we are requested then we will share personal information with:

Organisations we need to share information with for safeguarding reasons
Financial or fraud investigation authorities
Relevant regulatory authorities
Organisations we’re legally obliged to share personal information with

How to get in touch or complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us: suewheeler@safeinyourhands.co.uk

If you don’t want us to process your data anymore, please contact us at suewheeler@safeinyourhands.co.uk or write to us: 61 Eveleigh Avenue, Bath, BA1 7DH

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at suewheeler@safeinyourhands.co.uk or write to us: 61 Eveleigh Avenue, Bath, BA1 7DH.